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Taxsaver FAQ

The Taxsaver Commuter Ticket Scheme was established in Ireland as an incentive for workers in some parts of the country to use public transport. Passengers can avail of public transport commuter tickets if they are travelling for work by public transport – bus or rail. The scheme is not confined to state-owned forms of public transport and can include private operators if they are approved transport providers holding a passenger licence under Section 7 of the Road Transport Act 1932. Cobh Connect therefore is an approved operator under the taxsaver scheme and frequently asked questions relating to our taxsaver tickets are listed below.

Q. How much is a taxsaver ticket?

A. We offer three types of taxsaver ticket – monthly at €88, three month at €264 and annual at €1,056

Q. Are these prices before or after tax deduction?

A. Prices above are full price before any tax deductions have been made. Taxsavers are purchased on your behalf by your employer and tax deductions are generally made via a salary sacrifice arrangement with your employer.

Q. How do I order a taxsaver ticket?

A. Your employer needs to visit our website and fill out an online order form to order a ticket on your behalf. As soon as the form has been filled out and submitted, an invoice will be emailed which can be paid via EFT or cheque. We also accept credit card payments over the phone.

Q. Can I buy a taxsaver ticket from the driver?

A. No. Tickets must be ordered online via www.cobhconnect.ie.

Q. Can I buy a taxsaver ticket via Taxsaver.ie?

A. No. Taxsaver.ie only offers tickets from state owned transport operators and tickets from private operators are not available for purchase here.

Q. What is the deadline for ordering taxsaver tickets?

A. Please ensure that your ticket is ordered before the 21st of the month to ensure timely delivery of orders commencing the following month. The exception is for January tickets, when orders must be in before 11th December to ensure all orders are processed before Christmas break up.

Q. Do I need photo identification?

A. We accept any form of valid photographic identification (e.g. driving licence, photographic work ID etc).

Q. How do I cancel a taxsaver ticket?

A. We only accept cancellations for 3-month or annual tickets and the ticket must be returned to us via registered post or courier, together with a letter from the employer explaining the reasons for cancellation. As soon as the returned ticket has been received, we will issue a refund for months remaining on the ticket minus a 10% administration fee. We will only refund full months remaining on the ticket. For example, if there are 6 months remaining on the ticket, we will refund 6 months minus an administration fee of 10%. Tickets must be returned and in the possession of Cobh Connect before any refunds will issue.

Q. I have lost my taxsaver ticket. What should I do?

Loss or theft of your taxsaver ticket must be reported to us as soon as possible. We require a letter from your company administrator on headed paper before we will issue you with a new card. In addition, theft of your ticket should be reported to the Gardaí. Please be advised that a processing fee of €20 will apply which must be paid before we reissue the ticket.

Q. How much can I expect to save?

A. Depending on the rate of tax you are on, you can save up to 52% on the price of the ticket.