021 - 4551720 Mon. - Fri. 9:00 - 18:00
Your Connection to Cork

Terms and Conditions

Terms and Conditions of Carriage

The purchase of a ticket is deemed to imply acceptance of these conditions.

1. Ticketing

• Passengers are obliged to pay the proper fare for their bus journey or produce a valid ticket or accepted travel pass.

• If at all possible, please have the exact fare.

• Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.

• Passengers are obliged to ensure that tickets and change are correct after purchase, as corrections may not be possible at a later time.

• Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.

• Please ensure your ticket remains legible.• Tickets which are lost, lent or stolen will not be replaced.

• Tickets for student fares are issued on production of any one of the following forms of identification: a current International Student Identity Card (ISIC); a valid Student Identity Card; a valid Student Travel Card; but otherwise have the same conditions of validity as ordinary tickets.

• Every effort is made to ensure accommodation on services for all passengers.  In the event of a coach nearing capacity, and all waiting passengers will not be accommodated, drivers may use their discretion to allow regular passengers avail of the remaining seats, when there is an alternative service immediately available. For this purpose ‘regular passengers’ is defined as those holding a current 10 trip ticket, 3 month, 6 month or 12 month ticket.

• Passengers presenting tickets issued at student fares must be able to produce valid student identification for each use of the ticket until the ticket is finished.

• Every effort is made to ensure accommodation on services for ticket holders but no liability or responsibility is accepted by Cobh Connect Ltd for the inability of a passenger to use a ticket on any particular service if there is insufficient accommodation on that service.

• While every effort is made by Cobh Connect Ltd to ensure the full operation of all bus services advertised by them at all times, Cobh Connect Ltd will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control.

2. TaxSaver Tickets

• Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.

• Commuter/Tax Saver tickets must not be folded.

• Commuter/tax saver tickets are not transferable

• Tax Saver tickets may be refunded but only by request of the purchaser and once the ticket has been returned to Cobh Connect Ltd.

• Only remaining whole months will be refunded minus a 10% administration charge.

• The refund will be issued to the purchaser of the ticket.

3. Inspection

• Tickets must be retained for inspection.

• Tickets remain the property of Cobh Connect Ltd and must be produced for inspection at any time during a journey, by any Cobh Connect Ltd driver or inspector.

• Cobh Connect Ltd drivers or inspector may ask for supporting ID to validate a ticket or pass.

• Tickets must be surrendered if and when requested by any Cobh Connect Ltd driver or inspector.

• If a ticket is spoiled or tampered with, it will be invalidated and if a passenger travels with it, s/he will be considered to have travelled without a ticket. In such circumstance customer will be obliged to pay full fare for the journey undertaken.

• Out-of-date or non-current commuter/tax saver tickets will be confiscated.

• Free Travel Pass Holders may be asked for supporting ID including photographic ID. Free Travel Passes will be confiscated if there are reasonable grounds to suspect they are being used fraudulently.

4. Health & Safety

• For the health, safety and comfort of fellow passengers, all luggage, packages, bags etc are to be stored in a safe and secure manner.  Overhead racks, under seat space and luggage compartments are available to help facilitate passengers.

• Large items which may obstruct the safe exit of passengers in the case of an emergency will not be permitted to be carried on-board the coach.

• Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger’s hand luggage or on the person of that passenger. Cobh Connect Ltd will not be liable for any loss of or damage to such articles.

• Cobh Connect Ltd accepts no responsibility or liability for any loss or damage to any articles that you bring on-board or place on our coaches including in the luggage storage compartment.

• Passengers must never enter the luggage storage compartment, please ask for assistance regarding the storage or removal of any item of luggage in this area.

• The aisle must not be obstructed in any way.

• Do not operate emergency doors except in the case of an emergency

• For your health and safety, standing is not permitted at any time while the coach is in motion.

• Seat belts are provided for the health, safety and comfort of you and other passengers.  Please wear your seat belt at all times whilst the coach is in motion – it’s the law and it your responsibility.

• Where you are travelling with young children under your supervision it is your responsibility to ensure that they are appropriately secured in a seat.

• Please do not distract the driver whilst the coach is in motion.

• Guide dogs accompanying passengers are carried free of charge on Cobh Connect  Ltd services, otherwise dogs, cats or any other animals or live fowl of any description WILL NOT be carried.

 5. Quality 

• For the comfort of passengers and the cleanliness of coaches, eating and drinking is not permitted on-board Cobh Connect Ltd coaches.

• At the conclusion of your journey please remove any litter you brought on to the coach.

• For the comfort of all passengers mobile phones and personal entertainment devices may only be used for personal use and in such a manner as to not disturb other passengers.

• Any passenger(s) who wilfully damage or deface any Cobh Connect Ltd property will be prosecuted to the full extent of the law.

6. Road Traffic (Public Service Vehicles) Regulations 1963

• The rules for passengers in public hire vehicles and the powers of a driver of such a vehicle will apply in full to all passenger services provided by Cobh Connect Limited.

7. Safety

All passengers must remain seated in the interest of safety whilst vehicles are in motion. Seat belts are fitted and must be worn at all times. Movement to the contrary is at passengers own risk. At no time may drinking alcohol or smoking be permitted on any coach, bus or other transport provided. Cobh Connect Limited and their agents reserve the right to refuse passage to any persons who are found in violation of these safety conditions, or who are found to be a danger to themselves or any other passengers. These persons forfeit any claim for compensation or refund.

Cobh Connect reserves the right to cancel or curtail the scheduled services due to force majeure. The term ‘Force Majeure’ means Act of God, natural disasters, adverse weather conditions, fire or other destruction of any vehicles, riots, acts of war, civil commotion, exercise of legislative, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown or any other reason beyond the control of the company.

8. Jurisdiction

(a) The purchase of a ticket is subject to, the laws of the Republic of Ireland.

 

9. Night Link Fares

The night link fare is €6 single or €8 return.

Night link services from Cobh to Cork City are 21.45hrs and 23.30hrs Friday, Saturday and Bank Holiday Sunday.

Night link services from Cork City to Cobh are 22.45hrs and 00.15hrs Friday, Saturday and Bank Holiday Sunday.

Social welfare passes are not accepted on night link services.

No concession, student or child tickets accepted on night link services.

Return tickets, Ten journey tickets, Monthly tickets and Taxsaver tickets are valid for use on night link services with €2 supplement per journey.